Terms of Service

Throughout this agreement: "you", "your" and "we" refers to "Round-of-A-Claws". "I", "me" and "my" refers to the pet owner.

1. I give you permission to act as the guardian of my pet(s).

2. I give you permission to take any appropriate action to keep my pet(s) in good health.

3. I give you permission to administer the stated medication to the named pet(s) for the duration of my absence.

4. I give you permission to take photographs and videos of my pet(s) and to use those pictures on your social media pages and website. To opt out email support@roundofaclaws.biz.

5. I agree that it is safer to keep my pet(s) indoors during my absence. In the event my pet(s) goes missing, I understand that you will continue to provide care visits for my pet(s) until I return. I authorise you to notify my emergency contact, my vet and the relevant authorities that my pet is missing from home.

6. I agree that you have the right to refuse service for any reason without explanation.

7. I agree that you cannot be held liable for the loss of my pet(s) if they have access to an unlocked pet flap.

8. I agree to inform you of any changes to my or my pet(s) details, including changes to my pets’ health.

9. I agree to inform you of any untrained, aggressive, or badly behaved pets or of any traits and behaviors that may put your Pet Sitters at risk (examples including, but not limited to, large dogs easily excitable on walks, etc).

10. I agree to accept any and all liability should my pet(s) bite or injure your Pet Sitters or any other human or animal and that I will be responsible for any resulting injury and shall hold harmless and indemnify you and your Pet Sitter from any claim or suit that may be brought as a result of such an incident. In addition, I shall hold harmless and indemnify you and your Pet Sitters against any and all costs, expenses, losses, liabilities and claims arising out of or relating to any acts of my pet(s) except for negligence or intentional misconduct on the part of you and your Pet Sitter.

11. I agree to pay you the full cost of providing the service including any additional fees required to complete or cancel said service.

12. I agree to pay you the full cost of calling out a locksmith if we are unable to access your property due to problems with your locks or keys.

13. I confirm that the details in Pet Owner Dashboard are correct and to maintain them with the most up-to-date information regarding me and my pets.

14. I confirm that I am responsible for all costs incurred, either veterinary or other, as a result of any sickness, accident or damage caused to or by my pet(s), excepting third-party liability, and that I will pay any such costs or expenses on demand.

15. I accept that you will have no liability if a third party shares access to my property or pets whilst I am away (including but not limited to: friends, family, neighbors, cleaners, painters, builders etc.)

16. I accept that no liability will attach to you.

17. I agree this authorization is valid for this and any future bookings.

Charges and Fees: Refer to our website’s services page.

Public holidays: We reserve the right to charge an additional fee on public holidays. Refer to our website’s FAQs page for full details.

Cancellation policy: We reserve the right to charge you if you cancel the booking. We will fully refund you if we cancel the booking. Refer to our website’s FAQs page for full details.

Personal information: We will only use your personal information to provide you with our pet care services. We will not pass your details onto any third parties. Should a situation arise in which our services may be canceled or interrupted for any reason on our end, we will notify you immediately and request your permission to exchange your personal information with a backup Pet Sitter when necessary, if available.