Frequently Asked Questions

Where do you provide your services?

Round-of-A-Claws offers various pet sitting services throughout the greater New Orleans area, catering to Pet Parents from the East Bank to the West Bank. Wherever you go, whatever you do, we come to you!

What types of pets do you care for?

Round-of-A-Claws goes above and beyond only serving cats and dogs. As our name suggests, we possess a well-rounded passion of caring for a variety of companions including small animals and reptiles. Our “About Us” page contains more detailed information regarding the types of pets our Critter Sitter caters to.

For further questions, you can directly email your inquiries to Customer Care by filling out our contact form. Once you’re ready to assess your pets’ compatibility with our friendly neighborhood Critter Sitter, you may schedule a consultation/meet & greet prior to booking your first appointment.

If your pet fits, we sits!

Do you offer boarding services?

Due to the nature of our small business, Round-of-A-Claws does not currently offer boarding at this time. However, we aim to expand and update our services as we continue to grow. In the meantime, we do offer overnight house-sitting services when available. To arrange overnight bookings, first make sure to follow the instructions listed below to learn how to access and request bookings through Pet Owner Dashboard. Once you have joined our booking system, you can coordinate an overnight booking request with our Critter Sitter by referencing our availability calendar.

(Calendar coming soon).

How can I book your services?

Round-of-A-Claws utilizes a FREE third-party booking system called Pet Sitter Dashboard alongside it’s sister application Pet Owner Dashboard for streamlined appointment management between Pet Parent and Critter Sitter. Pet Owner Dashboard is a user-friendly app where Pet Parents are able to effortlessly build and maintain detailed pet profiles, submit booking requests, view and manage upcoming appointments, easily receive/fulfill invoices, and receive updates regarding their pets after each appointment. Our profile on Pet Sitter Dashboard can only be accessed via invite link to download Pet Owner Dashboard which is sent in a follow-up email after completing a Meet & Greet Consultation.

After reviewing our detailed list of services, First time Pet Parents interested in booking with us must:

  1. Schedule a Meet & Greet Consultation.

  2. Attend the Consultation appointment with your pets to address any questions, concerns, and caretaking expectations.

  3. Check your inbox for a follow-up email containing the invite link to download and join Pet Owner Dashboard.

  4. Read and accept the Round-of-A-Claws Terms of Service agreement.

  5. Complete your profile by filling out all applicable information regarding you and your pet(s).

  6. Give yourself a big Round-of-A-Claws! Now you’re ready to begin easily booking and managing appointments anytime!

Will I receive updates regarding my pets during the appointments?

Yes!

Round-of-A-Claws is owned and operated by a fellow Pet Parent who understands the importance of ensuring your fur-babies are safe in responsible, trustworthy hands while you’re not around. We know from experience how finding the right Critter Sitter can be stressful and time-consuming therefore, we consider your choice in trusting Round-of-A-Claws a pretty big deal. In an effort to demonstrate how much we value your choice, we aim to build and maintain said trust through constant paws-on communication when it comes to caretaking.

  • Our friendly neighborhood Critter Sitter actively maintains direct communication with Pet Parents before, during, and after appointments via text or call using a professional phone number dedicated strictly to our business. This means you will be able to easily contact our Critter Sitter regarding anything surrounding your pets’ appointments and vice versa should the need arise.

  • In addition to an open professional line of direct communication, Pet Parents also receive a Report Card through Pet Sitter/Owner Dashboard via email following the completion of every appointment. These Report Cards contain updates regarding your pets during the appointment and include photos, a detailed description of the visit/how your critters are doing, and a checklist of duties the Critter Sitter completed during the appointment. Not only is it dog-gone adorable, it allows you to maintain a record of each visit so you can easily keep track of important information and changes regarding your fur/scale babies’ well-being over time. Additionally, it provides Pet Parents with peace-of-mind knowing your pets’ needs are met consistently without wasting time on your dime.

    That’s what we call seriously claw-some caretaking guaranteed!!

What is the best way to contact the Critter Sitter?

For questions and information regarding Critter Sitter compatibility, services, pricing, or any other Customer Care related inquiries, send us an email by filling out our contact form.

For direct communication regarding appointments such as last minute reschedules/cancelations, caretaking, or anything requiring more urgent responses, please call or text (504)206-2256.

What are your hours of operation?

Our Customer Care response times are generally aligned with our business hours and may experience delays or adjustments during holiday periods. Services may be flexible outside of our listed business hours depending on the type and the Critter Sitter’s availability. Further details can be found on our services page.

Check our availability calendar to easily view updated seasonal changes as well as special holiday period adjustments, ensuring you can plan the perfect visit for your furry friend without any surprises (calendar coming soon).

What are your Payment and Appointment Policies?

For information on pricing for specific services, visit our services webpage.

  • Round-of-A-Claws currently accepts payments via Zelle, Venmo, Cashapp, or PayPal. As we tirelessly work to build our user-friendly website, we will soon offer a one-stop-shop for Pet Parents to pay for services using their preferred payment method directly through our website.

    Cash is only accepted when paid on arrival and can not be used to pay for booking deposits.

  • Holidays are subject to availability and require 30% of the service charge paid in addition to any applicable fees upon booking.

    All holiday bookings require a non-refundable 50% deposit to secure the booking and must be made no less than a month in advance before the holiday. Any attempt to book a holiday less than a month in advance is not guaranteed and is subject to increased booking/cancellation fees.

    Round-of-A-Claws is always closed for the following holidays:

    • Mardi Gras weekend (Friday through Ash Wednesday)

    • Christmas Eve/Day and surrounding days (Typically Dec. 23rd - Dec. 30, contact your Critter Sitter as the surrounding days may vary each year)

  • Round-of-A-Claws implements a deposit/cancellation policy for booking appointments.

    Any requests to reschedule or cancel an appointment within 24 hours of the scheduled appointment is subject to a $15 cancellation fee which will be reflected on the following invoice. To reschedule or cancel an appointment within 24 hours of the scheduled appointment, please call or text us at (504)206-2256 as soon as possible.

    **Exceptions include last minute cancellations on behalf of the Sitter or in the event of an unavoidable emergency leading to cancellation on behalf of the Pet Parent in which cases the client may elect to either receive a full refund or apply the deposit to their account as credit toward their next booking.

    Last minute bookings will incur a non-refundable fee of $10 within 48 hours before appointment or $15 within 24 hours before appointment. This fee is in addition to any applicable deposits and must be paid upon booking.

  • A starting travel fee of $10/appointment is reflected in each booking invoice as a line item in addition to the service price and all other applicable fees. The base travel fee is subject to increase according to mileage if the commute exceeds an 8mi. radius or‍ ‍20 min. commute time from the ROAC home base.

    • For basic pick up/drop off “Show-Fur” Services, the starting travel fee is included in the base price as it is considered a transportation service. However, an increased travel fee may be added to the base service price according to increased mileage/distance, additional transportation between more than two locations, or any other reasons that may increase commuter mileage beyond what the base service price covers. Other price increases for transportation services include any field trips or appointments in which the Critter Sitter is required to be present for the duration of the appointment (such as a trip to the park or veterinary visits) in which cases the base service price is increased by $1/minute in between commutes. We recommend filling out our contact form to request a quote prior to booking this service.

    All starting service prices include the price for a single pet only. Multiple pets are an additional $5/pet per appointment which is reflected on the invoice as an increased service charge instead of a line item.

    Due to increased safety risk and handling challenges, large dog breeds/untrained dogs may incur an additional $5-$10 handling fee per appointment at the Critter Sitter’s discretion.

  • All invoices must be paid in full by the Monday following each booking unless otherwise agreed upon with the Critter Sitter. Each booking has a payment due date located on the bottom of the corresponding invoice.

    Failure to submit payment by the due date will result in a late fee of $10/week unpaid. Too many overdue payments may result in account suspension, meaning no more services can be booked until the overdue amount is paid in full. Should nonpayment prove to be a consistently recurring problem, your account may be permanently blacklisted from our system.

    **If you are having trouble paying, please email support@roundofaclaws.biz or text (504)206-2256 as soon as possible so we can work together to organize a payment plan.

  • To view our Customer Agreement that is required to book our services, visit our Terms of Service page.